Frequently Asked Questions

1. Can I bring in my computer and your technicians help me immediately?
   Yes, in our shop we have a wide variety of testing equipments and software and it is easy for us to diagnostic any issues in your equipments.                                                                                                                                 
   
2. I'd like to book for an onsite service, can problems be fixed onsite?
   Mostly Yes if it's a problem with the Internet, network, printing, computer setup. Our technician will need to take your computer back to our office if the job requires data recovery, hardware repairs/replacements, Windows reinstallation.
   
   
3. How long will I get my computer fixed?
   - If it's an onsite job, our technician will fix the problem onsite on the same day.
   - If it's not an onsite job (jobs that require new hardware or parts), it will take just 1 or 2 working days plus delivery time of new hardware or parts. Major jobs (motherboard replacement, graphics card repairs) may take a little longer.
   If it's urgent, please tell us and we will do the fastest we can.
   
   
4. How much does it cost?
   We do our best to provide upfront flat fees on our website, please follow Online Quote  on homepage for pricings.
    
   
5. What payment options are accepted?
   We accept Cash, VISA, MasterCard, Amex and Cash Payments.
   
   
6. What is the guarantee for the job done?
   Labor is covered by 30 day guarantee. If the same problem re-occur within 30 days, it should be solved. New hardware/part carry its own warranty terms (i.e. hard drives, memory, motherboard, screen).
   
   
7. Are your technicians qualified?
   Yes, highly qualified. In our technicians qualifications include one bachelor degrees In computer Science technician (Engineer in Computer And Systems) and we have extensive practical, professional experience in IT industry. In addition to previous work experience.